Terms & Conditions

Welcome to mataioelken.com, operated by Elken LLC. Throughout this website, the terms “we,” “us,” and “our” refer to Elken LLC. By accessing or using mataioelken.com, you agree to be bound by these Terms & Conditions.

1. Business Information

Business Name: Elken LLC
Owner/Contact: Mataio Fualema
Business Address: 611 Melrose Dr, Salinas, CA 93901
Phone: (774) 724-0764
Email: mataio@mataioelken.com
Website: mataioelken.com

2. Products

We offer women’s handbags, canvas bags, and other related bags and accessories.

We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, and other information displayed on our website are accurate. Minor differences in color, texture, measurements, or appearance may occur due to lighting, photography, manufacturing characteristics, or individual device displays.

We reserve the right to update product descriptions, specifications, availability, and pricing at any time.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information.

After an order is submitted, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order due to product availability, pricing or typographical errors, suspected fraudulent activity, incorrect information, or other legitimate business reasons.

If payment has already been received for an order that we cancel, the applicable amount will be refunded to the original payment method.

4. Pricing and Payment

All prices displayed on our website are in U.S. dollars unless otherwise stated.

Customers are responsible for providing accurate billing and shipping information.

Payment must be successfully completed before an order can be processed.

We reserve the right to correct pricing, description, or typographical errors when identified.

5. One-Time Purchases and No Automatic Subscription

Products purchased through mataioelken.com are one-time purchases unless a product or service is expressly identified otherwise.

Placing an order does not automatically enroll a customer in a subscription, membership, or recurring payment program.

Customers will not be charged recurring fees simply because they have purchased a product from our website.

6. Shipping

We currently ship products within the United States only.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing may take longer during holidays, promotional periods, unusually high order volumes, or circumstances beyond our reasonable control.

Delivery Time

Standard U.S. delivery is generally estimated at 5–10 business days after the order has been processed and shipped.

The overall estimated fulfillment and delivery period is approximately 6–13 business days.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on destination, carrier operations, weather, holidays, and other circumstances.

We may use shipping carriers including USPS, UPS, or FedEx, depending on the order and destination.

We do not currently offer international shipping.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your information before submitting an order.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

8. Returns

Customers may request a return within 30 days of receiving the product.

To initiate a return, please contact mataio@mataioelken.com before sending the product back.

Returned products must generally be unused, unworn, unwashed, undamaged, and in resalable condition.

Products that have been used or otherwise affected in a manner that impacts resale value may not be eligible for return.

9. Return Shipping Costs

For quality-related issues, including defective, damaged, or incorrect products sent by us, Elken LLC will be responsible for the applicable return shipping cost.

For non-quality-related returns, including personal preference, ordering the wrong item, change of mind, or similar reasons, the customer is responsible for the return shipping cost.

10. Refunds

After an approved return is received and inspected, the applicable refund will be issued to the original payment method within 3–5 business days.

Depending on the customer's bank or payment provider, additional time may be required before the refund appears in the customer's account.

11. Prohibited Use

You agree not to use this website for unlawful purposes or in any way that could damage, disable, overburden, or impair the website.

You may not attempt to gain unauthorized access to our website, systems, accounts, or databases.

12. Intellectual Property

Unless otherwise stated, website content including text, photographs, graphics, product descriptions, logos, page layouts, and other materials is owned by or licensed to Elken LLC.

Website content may not be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission.

13. Third-Party Services

We may use third-party providers for payment processing, shipping, website hosting, analytics, security, and other business functions.

Third-party providers may operate under their own terms and privacy policies.

14. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Temporary interruptions may occur due to maintenance, technical issues, hosting problems, network failures, or other circumstances.

15. Limitation of Liability

To the extent permitted by applicable law, Elken LLC will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude rights or protections that cannot legally be excluded under applicable law.