We’re Here to Help
Have a question about a product, order, shipping, return, or anything else related to your purchase?
Our team is happy to help. Please contact us using the information below and provide your order number when contacting us about an existing order.
Customer Support
Email: mataio@mataioelken.com
Phone: (774) 724-0764
For order-related questions, please include your order number and a brief description of your request so we can assist you more efficiently.
Business Address
Elken LLC
611 Melrose Dr
Salinas, CA 93901
United States
What Can We Help With?
You can contact us about:
- Product information
- Order status
- Shipping and delivery
- Address changes
- Returns
- Refunds
- Damaged or incorrect products
- General website questions
We aim to respond to customer inquiries as promptly as reasonably possible.
Shipping Information
We currently ship within the United States only.
Orders are generally processed within 1–3 business days, followed by an estimated 5–10 business days for standard U.S. delivery.
Returns & Refunds
Eligible returns may be requested within 30 days of receiving the product.
For approved returns, refunds are generally issued to the original payment method within 3–5 business days after the returned product has been received and inspected.
For quality-related issues, we cover the applicable return shipping cost. For non-quality-related returns, the customer is responsible for return shipping costs.
Thank you for choosing Mataio Elken. We appreciate your business and look forward to assisting you.