Elken LLC operates mataioelken.com and sells women’s handbags, canvas bags, and related products.
We want customers to have a clear and straightforward return and refund experience.
1. Return Period
Customers may request a return within 30 days of receiving the product.
To start a return, please contact:
before sending the product back.
Please provide your order information and the reason for the return.
2. Return Conditions
To be eligible for a return, products should generally be:
- Unused
- Unworn
- Unwashed
- Undamaged
- In their original condition
- In a condition suitable for resale
Products that have been used, worn, washed, altered, damaged, stained, or otherwise affected in a manner that impacts resale value may not be eligible for return.
3. Quality-Related Returns
If the product:
- Has a manufacturing defect
- Has a significant quality issue
- Arrives damaged due to a product-related issue
- Is materially different from the product ordered
- Is the wrong item sent by us
please contact us at mataio@mataioelken.com.
For an approved quality-related return, Elken LLC will be responsible for the applicable return shipping cost.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
4. Non-Quality-Related Returns
Returns caused by:
- Change of mind
- Personal preference
- Ordering the wrong item
- Selecting the wrong style or size
- No longer wanting the product
- Other reasons unrelated to product quality
may be accepted within the applicable 30-day return period, provided the product meets our return conditions.
For these returns, the customer is responsible for the return shipping cost.
5. Return Authorization
Customers should contact us before returning an item.
Do not automatically send products to the business address unless we have provided return instructions.
This helps us properly identify and process the returned order.
6. Inspection of Returned Products
After receiving a returned product, we may inspect its condition to determine whether it meets the applicable return requirements.
If the product has been used, damaged, altered, or otherwise affected so that it is no longer reasonably resalable, the return may be rejected or the refund may be adjusted where permitted by applicable law.
7. Refund Processing
Once an approved return has been received and inspected, the applicable refund will be issued to the original payment method within 3–5 business days.
Depending on the customer's bank, card issuer, or payment provider, additional processing time may be required before the refund appears in the customer's account.
8. Refund Amount
For an approved return, the applicable product purchase amount will be refunded according to the circumstances of the return.
For quality-related returns covered by our policy, Elken LLC will handle the applicable return shipping cost.
For non-quality-related returns, the customer is responsible for return shipping costs.
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly at:
Please provide your order number and photographs or other information when requested.
We will review the issue and determine the appropriate resolution.
10. Non-Returnable Conditions
A return may not be accepted when the product:
- Has been used or worn
- Has been washed
- Has been altered
- Has been damaged after delivery through customer handling
- Has stains, odors, or other conditions affecting resale
- Has otherwise lost its resale value because of customer use
Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.
11. Contact Us
Elken LLC
611 Melrose Dr
Salinas, CA 93901
United States
Email: mataio@mataioelken.com
Phone: (774) 724-0764
Website: mataioelken.com