Elken LLC operates mataioelken.com, offering women’s handbags, canvas bags, and related products.
1. Shipping Area
We currently ship orders within the United States only.
We do not currently offer international shipping.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing may take longer during periods of high order volume, holidays, promotions, product availability issues, or circumstances beyond our reasonable control.
3. Delivery Time
After an order has been processed and shipped, standard U.S. delivery generally takes approximately 5–10 business days.
The estimated total time from order placement to delivery is approximately:
6–13 business days
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery may vary based on:
- Shipping destination
- Carrier operations
- Weather
- Holidays
- Seasonal shipping volume
- Transportation disruptions
- Other circumstances outside our reasonable control
4. Shipping Carriers
Depending on the order and destination, we may ship using:
- USPS
- UPS
- FedEx
The applicable shipping method and available shipping information may be displayed during checkout.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the purchase.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check your shipping address before submitting an order.
If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply if the order needs to be reshipped.
7. Tracking Information
When tracking information is available, it may be provided to the customer after the order has been shipped.
Customers can use the tracking information to monitor shipment progress.
8. Delayed or Lost Packages
If your package appears to be delayed, please allow reasonable additional time for carrier processing.
If tracking information indicates that a package may be lost or has not been delivered, please contact us at:
We will make reasonable efforts to assist with the carrier and investigate the shipment.
9. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible at mataio@mataioelken.com.
We may request photographs of the package and product to help evaluate the issue.
10. International Shipping
We currently do not ship internationally.
Orders are limited to delivery addresses within the United States.
11. Contact Us
Elken LLC
611 Melrose Dr
Salinas, CA 93901
United States
Email: mataio@mataioelken.com
Phone: (774) 724-0764
Website: mataioelken.com