Privacy Policy

Elken LLC (“we,” “us,” or “our”) operates mataioelken.com. We respect your privacy and are committed to protecting the personal information you provide when visiting our website or purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your privacy choices.

1. Information We Collect

We may collect the following information:

Name
Billing address
Shipping address
Email address
Phone number
Order information
Transaction information
Payment information processed through third-party payment providers
IP address
Browser and device information
Cookies and similar technologies
Website usage information

2. How We Use Information

We may use personal information to:

Process and fulfill orders
Arrange product delivery
Process payments
Provide customer service
Communicate about orders
Process returns and refunds
Respond to inquiries
Improve our website and products
Prevent fraud and unauthorized activity
Maintain website security
Comply with applicable laws and legal obligations

3. Payment Information

Payments may be processed by third-party payment providers.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

We do not intentionally store complete credit card numbers or CVV/security codes on our own website servers.

Payment processing may involve systems designed to comply with applicable payment security requirements, including PCI-DSS standards.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

Provide essential website functionality
Remember customer preferences
Understand website traffic and usage
Improve website performance
Enhance the customer experience
Support security and fraud prevention

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics and technology providers
Customer service providers
Security and fraud prevention services

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

We do not sell personal information as a business practice.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary for business operations, legal compliance, accounting, tax, fraud prevention, dispute resolution, and record-keeping purposes.

Order-related records may generally be retained for up to 7 years after the order has been completed, where appropriate or required by applicable business or legal requirements.

8. California Privacy Rights — CCPA/CPRA

If you are a California resident, applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide certain rights.

Depending on applicable law, you may have the right to:

Know what categories of personal information we collect
Request access to personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about how personal information is used or disclosed
Opt out of the sale or sharing of personal information, where applicable
Exercise applicable privacy rights without unlawful discrimination

We do not sell personal information for monetary consideration as a business practice.

To submit a privacy request, contact:

mataio@mataioelken.com

We may take reasonable steps to verify your identity before completing certain requests.

9. Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website may contain links to or integrations with third-party websites and services.

We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review the applicable third-party privacy policies before providing personal information.